Shop Policy

Woodlief Crafts shop policies for purchases are as follows: 

PROCESSING TIMES

  • I have read and understand the processing time for the items I have ordered. 
  • I understand that my order will be ready for shipping or pick up when ALL items are finished. If you order ready to ship items with items requiring personalization or fully customized items, all items will be fulfilled for shipping or pick up at the same time.
  • Ready To Ship items have a 1-3 business day processing time. 
  • Made To Order or Pre Order items are created once ordered. All made to order or pre order items have processing times listed the product description. 
  • I have read the product description and understand what I am buying.  
CANCELATION/REFUNDS/RETURNS
  • No cancelations can be made to orders after 24 hours of purchase, after an item has been started, or after an item has fulfilled. 
  • There is a no return policy within our shop. Due to the nature of the items we create and sell, no items will be returned. 
  • If an item arrives broken or defective, you have a 3 day time frame to contact us about a replacement or refund. Contacting Woodlief Crafts after that time frame will result in items not being replaced or refunded for arriving broken and/or defective. 
  • I understand that seasonal items or mystery boxes are limited in quantities and are available for a limited time only. These items may not be available for replacements if they arrive broken or damaged. 

PERSONALIZATION OF ORDERS

  • I understand that the spellings I submit for my order are at the fault of myself if submitted incorrectly. Items made incorrectly due to spelling errors from the customer will not remade or refunded. If an error is made on the behalf of Woodlief Crafts, it will be fixed, remade or refunded.
  • Personalization can not be changed once the order has been submitted. Please review your choices carefully.
  • I understand that if I’m adding personalization to a Ready To Ship item that the item now has a new processing time. The processing time for added personalization can be found in the product description.
  • I understand that not all items are available to have personalization added to them. 

SHIPPING 

  • I understand that shipping estimates are created by the postal service used to ship my package. The estimated arrival time of my package is an estimate provided by the shipping service itself, not Woodlief Crafts. All shipped packages receive tracking information once your item is ready to start the shipping process, please allow your package 24-48 hours to show tracking updates per the shipping service websites.
  • I understand that if my package is stolen or lost within the shipping service, this is not at fault of Woodlief Crafts and I will need to file a claim with the shipping service provider for my lost order. You will need to provide the shipping company with proof of purchase and proof of shipping. Woodlief Crafts will send you proof of shipment if necessary but you can find this information with your tracking number. All packages are shipped with insurance and you can receive a refund through the shipping service for your lost package by filing a claim. Woodlief Crafts will work with the customer if they would like to order a replacement item for the lost package at the cost of ordering a new item. Seasonal items and Mystery Boxes may not be replaceable due to limited quantities and limited availability. 

DIGITAL FILE USE & COMMERCIAL LICENSE INFORMATION

Digital files are NOT a physical product. This is an INSTANT DIGITAL DOWNLOAD. Downloads will NOT have watermarks.

WOODLIEF CRAFTS REQUIRES A COMMERCIAL LICENSE FOR THE PRINTING AND SELLING OF ALL TRANSFERS.

Digital designs are PNG files created with the highest quality at 300 DPI. These designs are created by Woodlief Crafts and can be used on several types of items like shirts, tumblers, transfers, etc. but some items may require a commercial license. Digital file use and commercial license information can be found below and in the terms and conditions when checking out. Failure to purchase the proper commercial license for your business and/or the misuse of digital files from Woodlief Crafts will result in a ban from using all files from Woodlief Crafts and legal action if necessary. 

You will size the file as needed to fit your product. Woodlief Crafts is NOT responsible for sizing files for your needs. Files may come in a zipped folder if it contains more than one file. You must unzip this file to find the contents. 

    • All designs must have a watermark placed over the design. This includes mockup photos and completed physical items. There is a free watermark available on www.woodliefcrafts.com.
    • You can use any of Woodlief Crafts files on a completed project without a commercial license. This includes but is not limited to— tee shirts, tumblers, bags, car coasters, freshies, stickers, etc. All finished product photos must included a watermark over the design. There is a free watermark available on www.woodliefcrafts.com.
    • No printing and selling of any sublimation prints, dtf transfers, clear film prints, wholesale stickers/out sourced printed stickers, decals, vinyls, patches, temporary tattoos, fabrics, etc without the purchase of a proper commercial license.
    • No files or monthly Google drives may be shared in any way. This includes but is not limited too— social media messages, emails, google drives, storage drives, uploading on social media, file dump groups, etc.
    • You can not alter Woodlief Crafts files in any way except for changing a single color file to another single color. You may not use seamless patterns over png designs from Woodlief Crafts or other designers designs, erase parts of a file, change colors of multicolored files, copy or trace files, etc.
    • You can not use Woodlief Crafts designs in logo work.
    • You can not order transfers through an unlicensed transfer vendor. You can find a list of all vendors on Woodlief Crafts website and/or a pinned post in our Facebook page. The vendors list is updated monthly.
    • You may not resell any digital files created by Woodlief Crafts.

     Due to the nature of digital downloads, refunds are not accepted. Please reach out to info@woodliefcrafts.com if you are having an issue with your downloads. 

    Woodlief Crafts reserves the right to cancel and/or refund any order at any point in time. Woodlief Crafts also reserves the right to refuse service to any persons for any reasons. 

    You are agreeing to all shop policies when you click "I have read and agree to Woodlief Crafts Shop Policies, which includes knowing the processing time for the products I am purchasing and the proper use of any digital files.  All orders are made with the agreement and understanding of all policies of Woodlief Crafts.

    Please reach out to info@woodliefcrafts.com if you have any questions or need help with any orders.